Return policy: We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, you may return it to us within 30 days of receipt for a refund or exchange, subject to the terms and conditions outlined below.
Eligibility: To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Returns process: To initiate a return, please contact our customer service team at [insert email address] with your order number and reason for return. Our team will provide you with instructions on how to return your item.
Refunds: Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, we will initiate a refund to your original method of payment. Refunds may take up to 10 business days to process, depending on your bank or credit card company.
Exchanges: If you wish to exchange your item for a different product or size, please contact our customer service team at [insert email address]. We will provide you with instructions on how to return your item and will ship your replacement item as soon as we receive your returned item.
Shipping costs: Please note that shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund.
Damaged or defective items: If you receive a damaged or defective item, please contact our customer service team at [insert email address] within 7 days of receipt. We will provide you with instructions on how to return the item and will either send you a replacement or issue a refund, depending on your preference.
Non-returnable items: Certain items are non-returnable, including gift cards and clearance items. If you have any questions about whether an item is returnable, please contact our customer service team at [insert email address] before making your purchase.
Changes to the return policy: We reserve the right to update or change our return policy at any time. Any changes will be posted on this page.
